Kogan Internet Security

From time to time Kogan Internet may contact you for marketing or service reasons. Kogan Internet will never call you and ask for a one-time passcode sent to your mobile or email.

Organisations can help avoid data theft by using security measures known as multi-factor authentication (MFA) to confirm your proof of identity. Kogan Internet uses MFA security measures such as one-time passcodes to help keep your data and account information safe. Because of this, it’s best to make sure your personal contact information like your mobile number is up to date in our system.

If we send you an unprompted email, we will never ask you to click on a link to fill out your security information such as your PIN, password or date of birth or your personally identifiable information, such as your address or payment details. Be mindful of scammers using clickbait or phishing emails to obtain this information.

If you’ve received a call, text or email claiming to be from Kogan Internet but you suspect isn’t or could be fraud, or the sender or caller is claiming to be from Kogan Internet but is asking you to provide security information or personally identifiable information, please report it by sending us an email to fairusage@koganmobile.com.au and providing:

  • a screenshot of the text message and the sender’s phone number
  • the date and time and the phone number that contacted you claiming to be from Kogan Internet
  • or by forwarding the alleged email.

If you suspect you have been a victim of fraud, you should also immediately contact your financial service provider.

Email & SMS

From time to time, you will receive SMS messages and emails from Kogan Internet.

These emails or SMS may include links to support pages, payment tools or Kogan Internet.

  • Never click on links in an SMS that aren’t from an official Kogan Internet number.
  • All links that assist customers in making payments will first require you to log into your official Kogan Internet account or only enter an account number, not your mobile number.
  • If you receive an email or SMS with a one-time code you did not request, ensure you do not provide the code to anyone.
  • We will only send a one-time code to validate your identity if you contact us. Kogan Internet will never contact customers and ask them to verify themselves by providing a one-time code.

Phone Calls

You may receive a phone call from Kogan Internet, this may be for a promotion or in response to a callback request.

  • Kogan Internet will never call you from a private number.
  • Kogan Internet will never contact you and ask you to provide personal information unless you complete a specific transaction that requires us to gather this information.
  • Do not provide your password, or one-time passcodes to someone who called you.
  • Never click on a payment link sent by someone who called you.
  • If you receive a call from someone from Kogan Internet and you are suspicious of the legitimacy, end the call and call us back on 1300 010 400.