Complaints and Network Outage Complaints Handling Process

Your feedback is important to us. We'd love to hear from you if you had an exemplatry experience with us or if we didn't quite live up to you expections.

HOW CAN WE HELP?

We're here to help so please get in touch using on of the options below.

You can contact us using the following contact methods to make a complaint, lodge a service outage report and enquire about a network outage.

You can contact us directly by:
Email: customer.care@koganinternet.com.au
Call: 1300 010 400 (8am AEDT - 10pm AEDT, 7 days a week)
Fax: 1300 308 869
Post: ATTN: Vodafone Customer Care, PO BOX 2580, Kingston Delivery Centre, Kingston, TAS 7050

We will acknowledge your complaint immediately when you speak directly to one of our staff, or within two working days if you send through your request.

If you have a hearing or speech impairment, you can contact us by using the National Relay Service: https://www.accesshub.gov.au.

COMPLAINTS HANDLING PROCESS

To view our complaints handling proccess, please download our Complaints Handling Policy.

To view our network outage complaints handling process, please download our Network Outage Complaints Handling Process.